Privacy Policy

Overview

Code Nest Technologies ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our services, make payments, or communicate with us via WhatsApp Business API.

1. Information We Collect

1.1 Personal Information

We may collect information you provide directly to us including:

• Full name
• Email address
• Phone number / WhatsApp number
• Postal address (when required)
• Booking or service details and other information you choose to provide

1.2 Technical & Usage Data

We automatically collect certain information about your device and how you interact with our site, including:

• IP address, browser type and version
• Device type and operating system
• Pages visited, referring/exit pages, and timestamps
• Cookies, local storage identifiers and analytics data

1.3 Payment Data

For transactions processed through our site, we may receive payment-related information such as:

• Payment method (UPI, Card, Netbanking, Wallet)
• Transaction identifier and status
• Billing details required to process payment

We do not store card numbers, CVV or UPI PINs. Payments are processed by PCI-DSS compliant payment gateways.

2. How We Use Your Information

We use information to:

• Process requests, bookings and payments
• Send confirmations, invoices, and transactional notifications
• Provide customer support and respond to inquiries
• Communicate important updates via WhatsApp Business API (with consent)
• Improve services, perform analytics and detect fraud
• Comply with legal obligations

3. WhatsApp Business API

We use the WhatsApp Business API to communicate transactional messages, support replies, and important service notifications.

Consent: By providing your phone number you consent to receive messages from us on WhatsApp for the purposes described above. Marketing messages will only be sent with your explicit opt-in.

Data processed: We may store your WhatsApp number, message templates, non-sensitive message logs, and timestamps related to communications. We do not access or store your personal WhatsApp conversations outside our business context.

WhatsApp/Meta may process message metadata under its own terms; please review WhatsApp’s privacy information for details.

Opt-out: Reply STOP on WhatsApp or contact us at admin@codenest.in to withdraw messaging consent.

4. Cookies & Tracking

We use cookies and similar technologies for essential site functions, analytics, and to improve user experience. You can configure your browser to reject cookies, but some features may not work correctly.

5. Data Sharing & Disclosure

We may share your information with:

• Payment gateway providers to complete transactions
• WhatsApp Business API providers and Meta for message delivery
• Hosting and infrastructure providers
• Legal and regulatory authorities when required

Third parties are contractually obligated to protect your data and use it only for the purposes we authorize.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required it will be securely deleted or anonymized.

7. Security

We implement administrative, technical, and physical safeguards to protect your information, including SSL/TLS, access controls, and periodic security reviews. Despite these measures, no system is completely secure.

8. Your Rights

You have the right to request access, correction, deletion, or portability of your personal data, and to object to or restrict certain processing activities. To exercise your rights, contact us at admin@codenest.in.

9. Children

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe we have collected data from someone under 18, contact us to request deletion.

10. International Transfers

Some service providers we use may be located outside India. When transferring data internationally we will ensure appropriate safeguards are in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with the updated date. Significant changes will be communicated via the contact details you provided.

Contact Information

If you have questions or requests regarding this Privacy Policy, please contact us:

Effective Date: 28 November 2025